CHG Connect

Overview

I transitioned to an internal product team at CHG Healthcare known as CHG Connect to contribute to UX initiatives. Our primary goal within CHG Connect was to develop an application tailored to meet the needs of our hospital clients. This platform aimed to streamline the tracking and monitoring of traveling doctors, providing essential features such as calendars, schedules, and real-time status updates. As a UX designer, I played a central role in enhancing the platform’s functionality and user experience, focusing on addressing the requirements of recruiters and executives. CHG Connect emerged as the ultimate solution for hospital administrators, offering unparalleled transparency and efficiency in managing locum tenens healthcare providers.

Time for new Timesheets

I took charge of a significant project focused on optimizing the user experience for physician recruiters through the implementation of a timesheets feature. This feature empowers recruiters to seamlessly access and review healthcare providers’ timesheets, providing a user-friendly interface that enables quick approval or dispute of timecards. Recognizing the importance of efficiency, I incorporated robust filtering and sorting functionalities, ensuring recruiters can effortlessly navigate and retrieve the precise information they need.

A New Home

Revamping the homepage dashboard was a key focus of my work, aiming to enhance user experience. My objective was to integrate real-time notifications seamlessly while offering comprehensive insights to physician recruiters. The upgraded dashboard now efficiently communicates the number of providers currently on assignment and provides a clear overview of those in the pipeline, ensuring a more informed decision-making process for recruiters.

Outcome

Regrettably, after ten months on the CHG Connect team, circumstances led to my departure from CHG Healthcare before witnessing the completion of my initiatives. Shortly before my exit, the two projects I was actively developing faced an unexpected setback, with the untimely pause or cancellation of these endeavors from higher management. Despite this, I’m confident that the solid product team continued their work to provide value to our customers. While it is disheartening not to witness the fruition of my efforts, I am proud of the groundwork laid in elevating user experiences and functionality.